Refund Policy

Every paid plan starts with a free trial and no card is required to begin it. The trial is the point at which to decide whether the platform suits you, so please use it.

You can cancel at any time from your dashboard. Cancellation stops the next renewal; you keep full access until the end of the period you have already paid for.

We do not automatically refund the unused part of a period you chose to cancel within.

Within 14 days of a first paid subscription, if you have not substantially used the service, we refund it in full on request.

If we charged you in error, or charged you twice, we refund the incorrect amount in full.

If a fault on our side made the service unusable for a sustained period and we could not fix it, we refund the affected period.

If we end your agreement without cause, we refund the unused part of any period you have paid for.

Annual subscriptions part-way through a year, where the service has been available and in use.

Periods already used, where you simply decided to stop.

Accounts suspended for a serious breach of the terms of service.

Email support@novarixo.ae from the address on the account, telling us which charge you mean and why. We answer within five working days.

Approved refunds go back to the original payment method through Stripe, and usually appear within five to ten working days depending on your bank.

A refund includes any VAT charged on the original invoice. We issue a credit note so your own records stay consistent.